• Minimum delivery quantities apply of 1 Tonne/m3. Smaller quantities may be delivered at our discretion, surcharges will apply.
  • All costs of collecting debts to be paid by customer.
  • Materials remain the property of Nepean Landscape Supplies until paid in full.
  • Materials not guaranteed.
  • Some products contain recycled materials.
  • Customer must provide safe access for trucks and delivery driver. If it is necessary for a vehicle to cross the footpath or enter upon private property in the course of effecting delivery, the customer will provide safe and adequate access and notwithstanding will pay for all damage to any public or private property and every injury or wrong.
  • Customer will be responsible for any damage to any public or private property including any damage caused to concrete driveways or paths. All responsibility of NLS ceases at the kerb on entry to delivery site.
  • Materials NOT guaranteed weed free.
  • Nepean Landscape Supplies reserves the right to change product specifications without notice. Product information provided is intended as a general guide, or typical attributes and users should seek specific professional advice and/or conduct tests to determine suitability for their particular purposes and site conditions. Products documents do not constitute professional advice. It is the customer’s responsibility to ensure the product is suitable for their specific application and site conditions and is fit for purpose. The customer is responsible to comply with all legal and regulatory requirements and to seek the relevant advice from the appropriate bodies including EPA. All products supplied by Nepean Landscape Supplies are subject to our trading Terms and Conditions refer to nepeanlbs.com.au and as referred to herein.
  • Once delivery is tipped off truck NO REFUND POLICY applies.
  • While every effort will be made to tip in your requested location, actual delivery point will be at the sole discretion of delivery driver.
  • Failed delivery attempts will result in a return fee and re-delivery fee.
  • Cancellation of delivery after loading will result in a fee which will reflect the cost of loading and unloading, and any transport involved.
  • Waiting times and site delays will be charged after the first 15 minutes. Charged in 15-minute increments at the rate of $170 per hour plus GST pro rata.
  • Unless specifically otherwise agreed prior in writing by NLS all volume and weight charges will be as follows and based on full loads only (no part load charges).
  • Full pay load or maximum capacity of respective delivery vehicle; 4-wheel rigid @ 8 Tonnes or 10m3, 6-wheel rigid @ 14 Tonnes or 18m3, 8-wheel rigid medium side @ 17 Tonnes or 20m3, high side @ 32m3. 10-wheel rigid @ 19.25 Tonnes or 32m3, Truck and quad dog @ 32 Tonnes (GML) @ 37 Tonnes (PBS) or 45m3.
  • Please note material density (weight per cubic metre) may vary up to 40% depending on moisture content, organic content and organic source, timber species and compaction on loading. It is advisable to add 20% to order quantities when calculating material volumes required for any project.
  • Material is usually loaded utilizing a weigh bridge, loader scales or volume capacity of loading machine (bucket). Dockets available upon request. Please note that some loading sites may not have the above available in which case loading will be assessed by vehicle scales (if available) or NLS personnel best estimation and deemed as per above delivery vehicle capacity.
  • Please note that landscaping materials often compact upon loading, may settle up to 30% in transit and decompresses upon unloading and application.
  • Return of goods must be approved prior in writing by NLS. If approved, returns will incur a restock fee, the amount will reflect cost of returning item, any transport involved, manual handling involved with the initial sale and return of item. Items must be in as sold condition and will exclude Pavers, Blocks, Turf, Bulka Bags and any mixed product.
  • Any product which is mixed at the customer’s request will not be able to be returned or exchanged. No refund will be given under any circumstance.
  • Bulka Bags once filled are not refundable. Bags are filled to within safe limits. At the discretion of NLS personnel.
  • When a customer vehicle is loaded by NLS this entirely at the customers responsibility. The customer is solely responsible for compliance with safe loading limits, restraints and transport regulations.  
  • The customer acknowledges that the raw materials used to manufacture Pavers, Blocks and natural stone products are subject to variations in colour, texture, appearance and quality from how they appear in brochures, displays or samples. The customer also acknowledges that imperfections such as veins, pitting, marbling and chipping are a characteristic of natural stone products. Nepean Landscape Supplies does not represent, warrant or guarantee that the colour, texture, appearance or quality of pavers, blocks and natural stone products will match the selections in any order.
  • Pavers and Blocks may vary in colour from batch to batch so order complete amount needed in one order.
  • Pavers and Blocks are not returnable, will not be exchanged or refunded.
  • Any non-stocked items ordered in at customer’s request must be paid for in advance and are not refundable under any circumstance. This may include products displayed but not kept in stock or items not kept in large quantities.
  • Turf MUST be paid in full before cutting. Once cut a NO REFUND POLICY applies.
  • Delivery of item will be from whichever yard is most efficient for delivery. Not necessarily from the yard ordered from.
  • Pallets not returned within 14 days will incur a $35.00 charge
  • We do not accept cheques