• Minimum delivery quantities apply of 1 tonne/m3. Smaller quantities may be delivered at our discretion, surcharges will apply.
• No responsibility taken after truck leaves kerb of the job address stated.
• All costs of collecting debts to be paid by customer.
• Materials remain the property of Nepean Landscape Supplies until paid in full.
• Materials not guaranteed.
• Some products contain recycled materials.
• Customer must provide safe access for trucks and delivery driver. If it is necessary for a vehicle to cross the footpath or enter upon private property in the course of effecting delivery, the customer will provide safe and adequate access and notwithstanding will pay for all damage to any public or private property and every injury or wrong.
• Customer will be responsible for any damage to any public or private property including any damage caused to concrete driveways or paths.
• Materials NOT guaranteed weed free.
• Once delivery is tipped off truck NO REFUND POLICY applies.
• While every effort will be made to tip in your requested location, actual delivery point will be at the sole discretion of delivery driver.
• Failed delivery attempts will result in a return fee and re-delivery fee.
• Cancellation of delivery after loading will result in a fee which will reflect the cost of loading and unloading and any transport involved.
• Return of goods due to wrong selection or over ordering will incur a restock fee, the amount will reflect cost of returning item, any transport involved, manual handling involved with the initial sale and return of item. Items must be in as sold condition and will exclude Pavers, Blocks, Turf, Bulka Bags and any mixed product.
• Any product which is mixed at the customer’s request will not be able to be returned or exchanged. No refund will be given under any circumstance.
• Bulka Bags once filled are not refundable.
• The customer acknowledges that the raw materials used to manufacture Pavers, Blocks and natural stone products are subject to variations in colour, texture, appearance and quality from how they appear in brochures, displays or samples. The customer also acknowledges that imperfections such as veins, pitting, marbling and chipping are a characteristic of natural stone products. Nepean Landscape Supplies does not represent, warrant or guarantee that the colour, texture, appearance or quality of pavers, blocks and natural stone products will match the selections in any order.
• Pavers and Blocks may vary in colour from batch to batch so order complete amount needed in one order.
• Pavers and Blocks are not returnable, will not be exchanged or refunded.
• Any non-stocked items ordered in at customer’s request must be paid for in advance and are not refundable under any circumstance. This may include products displayed but not kept in stock or items not kept in large quantities.
• Turf MUST be paid in full before cutting. Once cut a NO REFUND POLICY applies.
• Delivery of item will be from whichever yard is most efficient for delivery. Not necessarily from the yard ordered from.
• Pallets not returned within 14 days will incur a $35.00 charge
• We do not accept cheques